Meeting Summaries

Meeting summaries are template driven, so every summary comes out structured and focused on what matters. For client meetings, Paradino writes from your point of view, identifying each speaker and extracting client quotes so it reads as if you'd written it yourself.

Creating a summary

You can generate a meeting summary from any of the following:

• A recording you make in Paradino: record an in-person meeting (or dictate a file note) directly in the app.
• An uploaded file: a video, audio or transcript from any meeting platform such as Microsoft Teams, Zoom or Google Meet.
• A Microsoft Teams recording: if you've connected Microsoft 365, you can pull a Teams recording in without downloading it first.

You can also add extra context, such as a document from the client's knowledge base, a note, or an email.

You create a summary after your meeting, choosing a template, the meeting date, and (for a client meeting) the client it belongs to. Paradino then generates the summary and files it under Client Meetings → Summaries in the sidebar (or Internal Meetings → Summaries for a team meeting), where you can open it once it's ready.

Uploading a file

Paradino accepts video, audio or transcripts from any meeting recording platform, including Google Meet, Microsoft Teams and Zoom.

Supported file types:

• Audio and video: mp4, mp3, m4a, aac, wav, webm
• Documents and transcripts: pdf, txt, vtt

Paradino also accepts up to 3 audio files of the same type to generate into one meeting summary. In the file selection dialog, select multiple files.

Here are the guides to download your recording from your meeting or recording platform:

• Zoom
• Microsoft Teams
• Google Meet
• Voice Memo on iPhone

Recording in Paradino

For in-person meetings, or to dictate a quick file note, you can record live in Paradino and generate a summary from the recording. Recordings made in Paradino are automatically transcribed and the speakers separated, so your summary still identifies who said what.

Seeing what a summary was generated from

Each summary shows a Generated from section listing every source that fed into it: recordings, uploaded files, Teams recordings, and any extra context such as knowledge base documents, notes or emails. Recording sources are clickable, so you can jump straight to the recording behind a summary.

Editing your generated summary

In a few minutes your meeting summary will be completed and available in the document editor panel. From here you can edit your summary just like in Google Docs or Microsoft Word, and your changes are saved automatically. Once you have finished, you can download your summary to a Word document (.docx). You can add your branding and styles to the meeting summary by setting up a style guide on the Settings page.

Ask Athena about your meeting

Alongside your summary you can chat with Athena, Paradino's AI agent. Athena has access to the meeting recording or transcript, so you can ask questions about what was discussed, or ask it to update a specific area of the summary for you.

Sending a client email

Once your meeting summary has completed, select it in the summaries list and this will open the document editor panel. You will see a Client Email tab. From there you can generate a follow-up email based on your meeting summary. Optionally, you can add a custom tone and writing style to personalise the email. Make edits if needed, and then click the Copy To Clipboard icon and paste into your email application.

Generating multiple documents or regenerating

In the document editor there is a Regenerate button which lets you generate the meeting summary into a different template. Your existing summary isn't overwritten; a new one is created. This is handy for refining templates and seeing how changes affect your summary, or for producing multiple types of documentation from one meeting, like a file note and a letter of engagement.

Troubleshooting

Issue: Your meeting summary has a failed status.

Your recording or transcript goes through a number of steps before your summary is completed, and the summary's status is updated as it progresses.

• Pending: Initial status when a file is uploaded successfully and processing has started.
• Completed: Final status when the file has been processed and the summary is ready to view.
• Failed: This status occurs when there is a processing issue. There are two common reasons:
  1. In most cases, the audio or video file is invalid or corrupt, so Paradino cannot process it. Please check it or re-record.
  2. Paradino has hit a temporary rate or quota limit due to increased demand. Re-upload your file to retry your summary. If you recorded in Paradino, please contact support@paradino.ai.

Issue: Your summary says Summary Not Possible

If your recording is empty or invalid (that is, with no audible sound), Paradino will either set your summary's status to failed or return a Summary Not Possible result. Please check your recording before re-uploading.

Issue: Your summary has hallucinations

At Paradino, we pride ourselves on being a highly accurate solution. We stand behind this by heavily investing in improving our accuracy and comprehensiveness and integrating continuous model evaluation testing.

If you see significant hallucinations in your summary this usually is due to:

1. Your recording or transcript being of reduced quality, e.g. low or muffled sound in audio or video recordings, or transcripts that have been generated with translation and speaker identification issues.
2. Your recording being empty or without audible sound, but not triggering our Summary Not Possible rules.

Please check your source and resolve before retrying your summary. If the problem persists please contact support@paradino.ai.

What's next?

Great, now you've got a handle on meeting summaries, it's time to take the next step and generate advice documents:

• Customise a template
• Create an Advice Request or Record of Advice in Strategy Assist